SERVICES REFUND POLICY
All clients receive a unique proposal and agreement based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing. Please refer to your agreement for specific details.
Requests for the final portion of payment due on all projects are not made until the project receives final, written approval from the client, or at 30 days after a project has been completed. Final payment is due within 5 business days once the invoice is received.
GENERAL REFUND POLICY GUIDELINES
Graphic Design Services
The deposit payment specified in your agreement is non-refundable. Requests for refunds, after the deposit payment’s associated Milestone Tasks have been achieved, must be presented to BattleAxe Designs LLC in writing. Refund requests must be made prior to BattleAxe Designs receiving written or verbal authorization or approval of acceptance of services performed. After a proof has been accepted, no refund is available on graphic and design services.
Printing fees are 100% non-refundable if printing cycles have begun. If a printing fee refund is requested prior to the commencement of printing cycles, a full refund of printing fees, less a $50 processing fee will be issued.
How Refunds Are Processed
Unless your contract states otherwise, payments made to BattleAxe Designs LLC by credit card will be refunded to the card that the payment was made with. Cash or Check payments will be refunded by Check only.
ONLINE STORE RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
ONLINE STORE REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEM REFUNDS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1925 Village Center Circle, Ste 150, Las Vegas, NV, 89134, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1925 Village Center Circle, Ste 150, Las Vegas, NV, 89134, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.